Front Office Manager Job Vacancy – Teclab Management Services Limited

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Teclab Management Services Limited – Our client, a 4 star Hospitality services is seeking to fill the position of:

Job Title: Front Office Manager

Location: Lagos

Core purpose of the Job

  • To ensure proper management of the reception area, receive visitors, coordinate all front desk activities and provide professional and friendly service to customers.

Task Complexity

  • Trains, cross -trains, and retrains all front office personnel.
  • Participates in the selection of front office personnel.
  • Schedules the front office staff.
  • Supervises workload during shifts.
  • Evaluates the job performance if each front office employee.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manger and passes on pertinent details to the oncoming manager.
  • Checks cashiers in and out and verifies banks and deposits at the end of each shift.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel’s commitment to hospitality.
  • Prepare performance reports related to front office.
  • Maximize room revenue and occupancy by reviewing status daily. Analyse rate variance, monitor credit report and maintain close observation of daily house count.
  • Monitor high balance guest and take appropriate action.
  • Ensure implementation of all hotel policies and house rules.
  • Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

Job Specification (Experience & Training)
Academic and Professional:

  • First Degree in Hotel Management and relevant certifications will be an added advantage.
  • Minimum of 5 years experience.

Skills and Competencies:

  • Effective Management skills
  • Oral and written communications
  • Ability make prompt Decisions
  • Quality Assurance and Time Management
  • Good Administrative abilities
  • Good Leadership skills
  • Attention to details.

Attitude:

  • Must be Friendly, honest, transparent and diligent in all dealings.

Application Closing Date
13th September, 2017.

How to Apply
Interested and qualified candidates should send their CV’s to: hr@teclab-ng.com

Note: Only qualified persons will be contacted.

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